Cornerstone Bank will NEVER call or email you requesting information about your account.

If you receive an email or phone call from someone claiming to work for Cornerstone Bank and you are unsure about their identity, please hang up the phone and call us directly at the number listed below, or forward us the email at the address listed below.

In general, if you receive a phone call that requests your personal information and you did not initiate the phone call, you should not give out any information.



 FTC Consumer Alert

Federal Trade Commission  Bureau of Consumer Protection  Division of Consumer & Business Education

Scammers Exploit the FTC’s Good Name,
Promise Phony Sweepstakes Prizes

“Hi, I’m calling from the Federal Trade Commission to tell you that you have won $250,000…”

Someone who claims to work for the Federal Trade Commission calls to inform you that you have won a lottery or sweepstakes. To receive the prize, all you have to do is pay the taxes and insurance. The caller asks you to wire money or send a check for an amount between $1,000 and $10,000. What should you do? Don’t send money or account information, and immediately report the incident to the Federal Trade Commission (FTC) at www.ftc.gov.

The FTC is the nation’s consumer protection agency. It investigates fraud and provides free information, but it never collects money directly from consumers. FTC staffers don’t have any involvement with this sweepstakes scam, and they want you to avoid it.

The caller might suggest that the FTC is supervising the giveaway. He or she might even use the name of a bonafide FTC employee. Your Caller ID might display the Federal Trade Commission’s name or a Washington, DC area code. Don’t be surprised if you receive repeated calls and follow-up faxes.

No matter how convincing the impersonation, never send money to claim a prize. No FTC employee will ever call to ask you to send money. Legitimate sweepstakes companies won’t either. Nevertheless, many consumers and their families sent money and lost it before recognizing this as a scam and reporting it.

Taking a few precautions can help you minimize your risk of falling for the lure of sweepstakes scams:

Don’t pay to collect sweepstakes winnings. If you have to pay to collect your winnings, you haven’t won. Legitimate sweepstakes don’t require you to pay “insurance,” “taxes,” or “shipping and handling charges” to collect your prize.

Hold on to your money. Scammers pressure people to wire money through commercial money transfer companies like Western Union because wiring money is the same as sending cash. If you discover you’ve been scammed, the money’s gone, and there’s very little chance of recovery. Don't send a check or money order by overnight delivery or courier, either. Con artists recommend these services so they can get your money before you realize you’ve been cheated.

Look-alikes aren’t the real thing. It’s illegal for any promoter to lie about an affiliation
with — or an endorsement by — a government agency or any other well-known organization. Disreputable companies sometimes use a variation of an official or nationally recognized name to try to confuse you and give you confidence in their offers. Insurance companies, including Lloyd’s of London, do not insure delivery of sweepstakes winnings.

Phone numbers can deceive. Some con artists call using Internet technology that allows them to disguise their area code: although it may look like they’re calling from Washington, DC, or your local area, they could be calling from anywhere in the world.

File a complaint with the FTC. If you receive a call from someone who claims to be a representative of the government trying to arrange for you to collect supposed sweepstakes winnings, file a complaint at www.ftc.gov or call 1-877-FTC-HELP. Your complaint will be most useful to enforcement officials if you include the date and time of the call, the name or phone number of the organization that called you, the FTC employee name that was used, the prize amount, the amount of money requested, the payment method, and any other details.

 

The FTC works to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint
or get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP
(1-877-382-4357); TTY: 1-866-653-4261.

Watch a new video, How to File a Complaint, at ftc.gov/video to learn more. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

 

 Federal Trade Commission

 ftc.gov

 1-877-FTC-HELP

 For The Consumer


Debit Card Blocks

Debit card fraud has become a major problem in recent years. Along with fraud comes stress, frustration and a whole mess of other feelings that can easily turn a good day bad. That's why Cornerstone Bank is always watching for signs of debit card fraud. We employ several monitoring mechanisms that pro-actively assess each card transaction processed through the Bank. If we see something suspicious, we may:

  • Add the card to a fraud watch list.
  • Call to verify suspicious activity.
  • Temporarily suspend the card to prevent fraud from presenting.

While we can't guarantee that we will catch all the fraud before it hits your account, our fraud specialists will make the resolution process as quick and painless as possible.

To better safeguard both you and the Bank we have created several "blocks" that restrict card transactions. We know it can be frustrating when your card doesn't work. In order to minimize the effects on all cardholders,  we run each potential block through a series of tests that allow us to implement viable blocks that target current fraud trends, while minimizing the impact to your every day life.

Listed below are a few of the blocks currently active.

We are actively blocking the following:

Internet Based transactions from certain European countries. (**NEW**)

  • These are internet based or card not-present transactions originating from several countries.
  • We are only blocking transactions from certain merchants within those countries.

Signature Based transactions from outside the United States.

  • These are card present transactions where the transaction is ran as a credit and you are asked to sign the receipt.

Signature Based transactions at (1) Pilot Gas Station in Southern California.

  • These are card present transactions where the transaction is ran as a credit and you are asked to sign the receipt. Or,
  • Transactions where you swipe your card at the automated fuel dispenser for gas.

It is extremely important that you be aware of where your card is at all times. It is also equally important to have up-to-date anti-virus and firewall definitions installed on your computer to prevent thieves from capturing your card information.

Only signature based transactions or "credit" transactions have been blocked. You may still use your PIN to complete the purchase.

If you are traveling through any of the affected areas listed above, please call us to see about temporarily removing the block.