BUSINESS ONLINE BANKING SECURE ALERTS

 

New SecureAlerts from Cornerstone Bank let you know the moment something important happens in your business accounts by instantly sending a message via text*, email, or to your Business Online Banking message center.

With SecureAlerts you'll always know exactly what's happening with your money, and you can watch for suspicious activity. It's a free service for our customers/members.

CHOOSE FROM DOZENS OF SECURE ALERTS

YOU INSTANTLY KNOW

A PURCHASE USING YOUR DEBIT CARD WAS PROCESSED.

YOU INSTANTLY KNOW

AN ATM WITHDRAWAL IS MADE.

YOU INSTANTLY KNOW

A CHECK CLEARS THAT EXCEEDS THE AMOUNT YOU SET.

DELIVERED THE WAY YOU WANT

TEXT MESSAGES

One of the easiest ways to receive SecureAlerts is through text messages on your smartphone*, or wearable devices.

EMAIL

Receive email messages about your account activity.

ONLINE BANKING CENTER

View your SecureAlerts every time you 
log on to Business Online Banking.

SET UP YOUR REAL TIME SECUREALERTS:

STEP 1

 

Log on to Business Online Banking. Select Alerts from the Account Services menu.

STEP 2

 

Click each Category in Alert Options to view the list of available alerts.

STEP 3

 

Select the Alerts you want to receive for each account. Then check how you would like to receive them, and Save.

STEP 4

 

You’ll now receive a message the moment any of your alerts are triggered. It’s that simple.

DOZENS OF SECURE ALERTS TO CHOOSE FROM:

 

SECURITY ALERTS

  • Online banking login has been changed

  • Online banking login has been locked out

  • Account Status Changed

  • Online Banking Email Change

  • Address has been changed

  • Customer Name Change

  • Customer Phone Change

  • Customer Email Change

BALANCE ALERTS

  • Account Balance Above Threshold

  • Account Balance Below Threshold

TRANSACTION ALERTS

  • Check Number XXXX has cleared

  • Deposit Credited to an account

  • Fees charged to an account

  • Overdraft Occurred on Account

  • Hold added to an account

  • Hold removed from an account

  • Outgoing Transfer Executed over XXXX dollar ($) amount

  • Credit Transaction Posted

  • Debit Transaction Posted

  • EFT Authorization Hold Added

  • Electronic Draft deducted over dollar ($) amount

  • Incoming Transfer Executed over XXXX dollar ($) amount

  • Transaction Equals

  • Transaction Over

  • Withdrawal over threshold

  • Interest was paid to an account

  • Deposit Account Statement Generated

  • Maximum Credit Limit Exceeded

  • Scheduled Loan Payment

  • Loan Advance Posted

  • Loan Past Due

  • Loan Payment Amount will change in N days

  • Loan Account Rate will change in N days

  • Loan credit limit amount changed

  • Loan Payment Due / Amount Due (at Billing)

  • Loan Escrow Disbursement Posted

  • Escrow Refund Check Issued

  • Escrow Payment Amount will change in N days

  • CD Approaching Maturity

  • Initial Deposit Posted to Time Account

  • Time account has been renewed

  • Safe Deposit Box Payment Due

  • Safe Deposit Box Payment in Past Due

ATM ALERTS

  • ATM Withdrawal over XXXX dollar ($) amount

Frequently Asked Questions

  1. Do I have to be enrolled for Online Banking to receive SecureAlerts?

    You can set up alerts from Online Banking. Or you can choose to receive push notification alerts, which are set up from our Mobile Banking app.

  2. Can I use alerts to help guard against fraud?

    Absolutely. We recommend that all customers/members set-up SecureAlerts to monitor account activity. When you activate  SecureAlerts you’ll know exactly what’s happening with your money, and you can watch for suspicious activity in real-time.

  3. Is there a fee to receive alerts?

    No. This is a free service. However note that text message and data fees may be charged by your service provider to receive text alerts.

  4. How do I sign up to receive SecureAlerts?
    Simple. Just log on Online Banking and select Alerts. You can choose the alerts you wish to receive from the Alert Options tab.

  5. Can I send alerts to more than one person?
    Yes. When setting up alerts, in the Contact Options tab there is a link to add additional email addresses and text numbers.

  6. How do I activate an email address or phone number to receive alerts?
    When setting up alerts from the Contact Options tab, just click “send activation code”. Type the code you receive into the activation box.

  7. What are the system requirements to receive alerts though the Mobile Banking app?
    Our Mobile Banking app supports mobile devices using operating system versions of Android 4.1 or Apple iOS 8 or newer.

  8. Can I choose not to receive alerts in middle of the night?
    Yes. Each alert you choose has a “do not disturb” option. Any alerts generated during that time period will be held until that period ends

  9. Can I review past alerts?
    Yes. Log on to Online Banking and go to the Sent Alerts screen. It displays a list of your alerts with the details. You can mark as read or delete past alerts from here. You can also view past alerts from our Mobile Banking app.

  10. How do I delete or modify alerts?
    From the Alert screen, click the Overview tab to view all of your alerts. Click to Edit or Delete any existing alert.

  11. Can I take action from an alert?
    SecureAlerts will soon offer the ability to take action directly from the alert.

  12. Can I set up alerts from the mobile banking app?
    Yes. To set up push notifications through our Mobile Banking app, just log on, select More from the main menu, then Alerts. Turn on Push Notifications. Once turned on, you can set up account alerts, security alerts, and view your recent history of alerts sent.